Dourogás Natural is aware that the success of organisations is closely associated with their ability to engage with all stakeholders. In order to ensure that such interactions operate from a mutually beneficial perspective, it has implemented an Integrated Management System supported by the standards NP EN ISO 9001:2015, in terms of Quality; NP EN ISO 14001:2015, from an Environmental perspective; and NP EN ISO 45001:2019, in relation to Occupational Health and Safety.

Dourogás Natural, a concessionaire company in the trade of gas and energy, undertakes a commitment, formalised in its Policy, to comply with the requirements resulting from the application of these standards and to continuously and effectively improve the Integrated Management System, the Quality of Services, Environmental Protection and Preservation, as well as Occupational Health and Safety.

This commitment aims to achieve the satisfaction of all our Customers, employees, as well as other stakeholders. In this regard, the Quality, Environment and Safety Policy is consolidated in the following commitments:

• To maintain and improve the Integrated Management System for Quality, Environment, Safety and Sustainability;

• To invest in the development of employees’ competencies in order to promote their satisfaction, involvement, team spirit and sense of responsibility in the performance of their duties;

• To foster partnerships with suppliers, encouraging them to comply with the requirements and needs of our organisation;

• To promote and improve the company’s relationships with stakeholders;

• To establish and periodically review objectives and targets, taking into account processes, impacts and significant risks, in order to ensure sustainable development and continuous improvement;

• To ensure compliance with the applicable legislation, regulations and requirements in force relating to the activity, as well as with those to which the company voluntarily adheres;

• To periodically review processes, policy, objectives and targets to be achieved, in order to ensure their alignment with the organisation’s strategic guidelines and the effectiveness of the Integrated Management and Sustainability System;

• To minimise the environmental impacts resulting from the activity of distribution and commercialisation of low-carbon gas and the incorporation of biomethane;

• To use natural resources efficiently, ensuring environmental protection through the sustainable use of resources;

• To provide safe and healthy working conditions for the prevention of injuries and occupational diseases, in order to proactively ensure high standards in occupational health and safety;

• To identify hazards and eliminate them, minimise and monitor risks, and recognise opportunities arising from different activities in order to ensure the health and safety of employees, customers and visitors;

• To ensure consultation and participation of employees so that they may contribute to the continuous improvement of the Occupational Health and Safety Management System;

• To satisfy Customers in the services provided for the distribution and commercialisation of natural gas and the supply of Natural Gas for Vehicles (NGV), seeking in general to meet their needs and expectations in order to ensure their trust and loyalty.

The Management of Dourogás Natural therefore ensures that the Quality, Environment and Safety Policy is implemented, maintained, communicated and understood at all levels of the organisation and made available to other stakeholders, promoting the commitment and participation of the entire organisation and defining annual objectives consistent with this policy.